Off-Campus Housing Coordinator
Position Status: Part-Time/Graduate Position
Department: Office of Housing Services
Title of Immediate Supervisor: Assistant Director, Assignments & Off-campus Housing Services
Purpose of Position
The Off-Campus Housing Coordinator (Coordinator) assists the Assignments and Marketing Coordinator in the overall management of the Off-Campus Housing (OCH) program. This includes coordinating online resources and services such as near-campus and off-campus property listings, offering and promoting campus-wide programs and services to upper-class and graduate students seeking near-campus and off-campus housing, managing the OCH Resource Center, serving as a resource person for students, parents, administrators, landlords, and local community members, compiling data and disseminating reports related to OCH and the CUA community. In addition the Coordinator will assist the Assignments and Marketing Coordinator with the management of general on-campus occupancy related tasks including assignments, cancellations, room selection, billing inquiries, and the resolution of student/parent concerns.
Responsibilities and Duties
- Support the development, implementation, and evaluation of systems and processes which supplement departmental objectives.
- Maintain appropriate up-to-date protocols, policies, procedures, and practices that are communicated effectively to staff, students, and the broader university community.
- Implement appropriate measures to ensure compliance with national, local, and university regulations and standards.
- Propose initiatives to address student service satisfaction and continuous improvements through appropriate data collection and reports.
- Use and support information technology applications, including the implementation of data collection software.
- Promote formal, collaborative working relationships with associated departments, student organizations, and community housing providers.
- Develop and renew OCH services to support upper-level students who transition to near-campus and off-campus housing within the greater DC metropolitan community.
- Maintain and solicit rental options for the online OCH Listings Resource. Identify suggestions for continuous improvement for this listing service and collaborate with Technology Services on implementing recommended changes.
- Prepare and present or coordinate presenters for educational workshops geared toward upper-class and graduate students seeking OCH. Appropriate topics could include selecting a property, negotiating a lease, landlord/tenant laws, neighbor relations, and managing a budget.
- Manage an OCH Resource Center on-site within the Office of Housing Services. Solicit materials and publications from appropriate resources such as local apartment complexes, related vendors, utility companies, and government resources.
- Create and manage OCH marketing strategies and initiatives focusing on websites, publications, forms, and model correspondence; ensure that messages are consistent and reflect institutional thinking.
- Review and identify critical issues surrounding apartment-style housing and landlord/tenant relationships in the DC metro area. Create and implement measures to appropriately address these issues within the OCH services offered by Housing Services.
- Serve as a resource person for students, parents, administrators, landlords, and community members.
- Address questions and resolve assignment-related issues.
- Maintain a welcoming, customer-oriented work environment and assure appropriate service for constituents.
- Implement and maintain a system to educate and inform the campus community of departmental initiatives.
- Create goodwill for the University in service to families of students, visitors, patrons, government officials, community leaders, and the general public.
- Participate in the management of campus occupancy by providing administrative services regarding housing assignments to internal and exteranl consituents.
- Use and support information technology applications, including Housing Director.
- Process assignments, cancellations, and other assignment-related requests.
- Assist with the coordination of related communications, including phone calls, emails, mailings and faxes.
- Maintian occupancy databases and datasheets. Compile data and statistics as requested.
- Assist with maintaining official records and files in accordance with office retention schedules.
- Maintain the confidiality of student information.
- Perform other related duties as assigned.
Education Requirements (minimum)
Bachelor’s Degree; minimum part-time enrollment as a student in a graduate program at The Catholic University of America.
Experience Requirements (minimum)
Must have working knowledge of computer applications including MS Office Suite. Prior experiences in housing, residence life, or apartment management are beneficial.
- Establish regular office hours between the hours of 10:00 a.m. and 5:00 p.m., Monday through Friday and as needed on evenings.
- Approximately 8-12 hours per week. Schedule should generally be balanced, with 2-3 hours per day spent in the office.
Consideration will be given to academic schedules and requirements throughout the year.
Knowledge, Skills and Abilities Needed to Perform Job
- Ability to plan, organize, set priorities, implement and evaluate programs and services.
- Strong service orientation and ability to relate courteously and effectively with diverse individuals and groups at all levels of an organization.
- Ability to work collegially and collaboratively to develop effective student-oriented services.
- Ability to work independently.
- Demonstrated ability to be productive, deliver high quality work, take initiative, use good judgment and solve problems.
- Strong interpersonal, community development, and negotiation skills.
- Ability to handle difficult and/or sensitive situations with tact and diplomacy, including being able to maintain confidentiality.
- Ability to learn and to follow University procedures and policies.
- Ability to communicate effectively and by using a wide variety of tools and mediums.
- Proven analytical and technical skills.
- Sensitivity to the public served in a private, Catholic institution of higher learning.
- Knowledge and skills with automated computer systems, new technologies, records management, database systems to support service and operational needs.
Personal Contacts in Performance of Job
Extensive contact with University personnel and students, local community members, and local property managers. Serves as representative of the Office of Housing Services. Some contact with outside vendors and friends of the University.