Frequently Asked Questions (FAQs)

Q. How do I place a Work Request with Facilities-Maintenance?

Q. How do I change my dining plan?

Q. How do I change my room?

Q. What are the contents of a standard room?

Q. How do I report a computer problem?

Q. How do I report a cable problem?

Q. How do I report a telephone problem?

Q. How do I report a broken vending machine?

Q. How do I report that I lost money in a vending machine?

Q. How do I report a broken washer or dryer?

Q. How do I appeal a room damage charge?

Q. How do I place a Work Request with Facilities-Maintenance?
A. If you have a problem with your room, such as no air conditioning or heat, a broken switch, or a lock that won't latch properly, place a Work Request with Facilities Maintenance by clicking on this link. Complete the information requested in the forms and write down your Work Request number. If the problem persists or has not been attended to, follow up in a few days by calling x5121; reference your Work Order number.

Q. How do I change my dining plan?
Change Your Dining Plan: You will need to complete the Dining Plan Change Form and submit it to Housing Services in 160 Cardinal Hall, or Business Services in Leahy LL40.  The last date to change your dining plan is August 31 for the Fall 2007 semester and January 11 for the Spring 2008 semester.

Q. How do I change my room?
Rooms are changed during the Room Change period, which will occurs after the second week of classes of each semester. Please consult your Area Coordinator for assistance.

Q. What are the contents of a standard room?
A standard room contains a bed, desk, desk chair, dresser, and wardrobe or closet, one phone line per room and one ethernet connection per person. One cable connection is provided per living area (trailer, suite, or apartment). A bed is 30" high, so that storage containers, including some dressers, may be stored under the bed.

Q. How do I report a computer problem?
To report a computer problem, complete the form at the ResNet website and someone will contact you usually within 48 hours.

Q. How do I report a cable problem?
To report a cable problem, complete the form at the ResNet website and someone will contact you usually within 48 hours.

Q. How do I report a telephone problem?
To report a problem with your telephone, complete the form at the ResNet website and someone will contact you usually within 48 hours.

Q. How do I report a broken vending machine?
If you find a vending machine broken, contact Housing Services at cua-housing@cua.edu or 202-319-5615 and identify the location of the machine and the nature of the problem if known.

Q. How do I report a broken washer or dryer?
To report a broken washer or dryer, contact Caldwell & Gregory at (800) 927-9274 and identify the location of the broken washer or dryer, the machine number, and the nature of the problem if known.

Q. How do I report that I lost money in a vending machine?
To collect a vending refund, visit Housing Services in 160 Cardinal Hall.

Q. How do I appeal a room damage charge?
To appeal a Damage Charge, you will need to contact your Area Coordinator in writing. Please provide a detailed letter indicating the reason for your appeal.