Entering Work Requests

The Office of Facilities Maintenance and Operations (FMO) provides custodial and maintenance services within the residential facilities. Requests for routine services can be submitted to FMO using the work order request form.  When entering requests, it is important to provide detailed information so the maintenance technician is fully prepared to respond to the problem. Residents are encouraged to immediately phone in all emergency requests to the Facilities Service Center at extension 5121 during normal working hours (Monday through Friday from 7 a.m. to 5 p.m.) or the Department of Public Safety at extension 5111 after normal working hours. All questions and/or concerns regarding service requests should be directed to the service center at extension 5121 or cua-fmo@cua.edu.

After-hours emergencies involving heating, lighting, plumbing, electricity or other vital services can be immediately reported to an RA or the RA on duty. Students should contact their RHO with on-going concerns, repeated maintenance requests and any difficulties in having issues addressed. If students do not report facility concerns in the room when they occur, they may be billed for damaged or broken items at checkout.

In the event that snow removal is necessary, FMO will normally focus removal efforts to allow access to the dining halls from the residence halls. Residents of Curley Court are responsible for the removal of snow from their porches. Students who are experiencing mobility difficulty due to the snow should contact FMO.

Custodial staff performs routine cleaning of public areas. Residents are responsible for cleaning their own rooms, suites, and apartments including kitchens, living rooms, and bathrooms.